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📁 Phase 1 — KYC Introduction & Requirements
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📁 Phase 2 — Customer Onboarding in Odoo
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📁 Phase 3 — Document Collection
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📁 Phase 4 — Document Upload & Verification
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📁 Phase 5 — KYC Review & Approval
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📁 Phase 6 — Document Expiry & Renewal
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📁 Phase 7 — Compliance Reporting
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- Join this Course to access resources
6.3 — Log Renewal Actions
📍 WHERE TO FIND IT
Sales ▸ Contacts ▸ [Customer] ▸ Chatter
✅ WHAT TO DO
Document every KYC renewal action in the chatter for audit compliance.
- Log Note: internal updates (Compliance can see)
- Send Message: emails the customer directly
- Tag @Compliance when escalating
- Include: what action taken, who contacted, outcome
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💡 TIP
Regulators can request KYC activity logs. Always note the date, action, and outcome in the chatter. A missing log entry is treated as a missing compliance action.
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