5.3 — KYC Approval Process

📍 WHERE TO FIND IT
Sales ▸ Contacts ▸ [Customer] ▸ KYC Status
✅ WHAT TO DO
Only the Compliance team can approve KYC. They verify authenticity and run AML checks.
  • Compliance reviews every uploaded document
  • Runs customer name against UAE AML/sanctions databases
  • Verifies document validity and expiry dates
  • Sets status to 'Approved' — customer cleared for transactions
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KYC screenshot
💡 TIP
If KYC is rejected, Compliance logs the reason in the chatter. Read the reason carefully, fix each issue, then re-submit.
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