2.5 — Contact Type and Transaction Role

📍 WHERE TO FIND IT
Sales ▸ Contacts ▸ [Customer] ▸ Role
✅ WHAT TO DO
Set the customer's role in the transaction to trigger the correct KYC workflow.
  • Buyer: purchasing a property (most common)
  • Seller: selling/disposing a property
  • Joint Buyer: co-purchaser — SEPARATE KYC record required
  • Agent/PoA: third-party rep — Power of Attorney document required
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KYC screenshot
💡 TIP
Joint buyers and Power of Attorney holders each need their own full KYC record. Link them all to the same Sale Order.
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