Home └KYC Compliance — Know Your Customer └📝 KYC Certification Quiz

KYC Compliance — Know Your Customer

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📝 KYC Certification Quiz

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1. What does KYC stand for?
Know Your Customer — the mandatory identity verification process Know Your Contract Keep Your Credentials Know Your Compliance
2. Which document is PRIMARY for UAE Nationals?
Emirates ID — front and back Utility bill Driving license only Bank statement
3. Expats in UAE need passport PLUS which document?
Valid UAE Residence Visa Driving license Salary certificate Tenancy contract
4. A customer's Emirates ID expired last month. What do you do?
Ask customer to renew before proceeding Use it anyway — valid 3 months after expiry Skip Emirates ID, use passport only Approve KYC anyway
5. Minimum passport validity required at SPA signing?
6 months beyond the projected signing date 1 month Just not expired 2 years
6. Who can APPROVE a KYC record in Odoo?
Compliance Officer only Any sales agent Sales Manager only Any team leader
7. What status do you set when documents are ready for Compliance review?
Pending Approved Draft Verified
8. For a company buyer, what TWO records are required?
Company KYC + Authorized Signatory KYC Only company KYC Only CEO personal KYC Company KYC + all shareholders
9. A tourist is trying to buy a property. What should you do?
Escalate to Compliance — tourists need enhanced due diligence Proceed normally — tourist visa is fine Reject the customer Skip visa requirement
10. PEP stands for what in KYC?
Politically Exposed Person — high risk, enhanced due diligence required Property Exchange Platform Pre-Enrolled Partner Primary Emirates Person
11. How long must KYC documents be archived per RERA?
5 years 1 year 10 years Documents can be deleted after deal closes
12. Which file format is NOT accepted for KYC uploads?
.DOCX Word document PDF JPG PNG
13. What does the Red banner on a customer record mean?
Document expires within 30 days — urgent renewal required Document already expired KYC was rejected Customer is high risk
14. What is the Chatter used for in KYC?
Legal audit trail for all KYC actions and communications Only for agent internal messages Just for notifications — not a legal record Optional — not required for compliance
15. If Compliance REJECTS a KYC submission, what should you do?
Read rejection reason in chatter, fix issues, re-submit Manually change status to Approved Create a new KYC record from scratch Escalate to CEO to override